Privacy for Your Calls and Website Visits

How Information Moves With Your Request

Piasa Bluff Electric connects callers with local electrical professionals in our network. Information from a call helps connect the caller with the electrician handling the request. This notice describes the information involved in that connection and in visits to piasabluffelectric.com, along with where to send privacy questions.

Every call is recorded

Recording begins when a call to the number on piasabluffelectric.com connects and continues until the call ends. Continuing the conversation after connection signals your agreement to that recording. End the call by hanging up if you do not agree to recording.

Information collected during a call

Call information includes your telephone number, details about the call, its recording and the information you give during the conversation. What you say about the electrical problem, the property and the requested work becomes part of that information. Your description might concern the incoming supply, a panel, a circuit or a particular fixture.

Keep the conversation focused on the electrical request and the details needed to discuss it. A recording includes the information spoken during the conversation, rather than just a summary of the job. Consider that recording when deciding which personal details to share.

Information collected on the website

Basic analytics help the site see how visitors reach and use its pages. There are no website forms, customer accounts or website payments. Reading a service page therefore does not involve creating an account, completing an online request form or entering payment details on piasabluffelectric.com.

Website analytics and call information are different parts of the interaction. A visit concerns use of the pages; a call also includes the telephone number, call details, recording and spoken information described above. This notice addresses both ways of interacting with Piasa Bluff Electric.

Who receives information

The electrician handling the call receives information connected with the electrical request. The call-tracking platform also receives call information, and analytics and hosting services receive information associated with operating and measuring use of the website. These services support the phone connection and the website through which callers find it.

Information sharing is part of handling a call and running the site. Direct privacy questions about that handling to the email address below. You can ask about the information connected with your interaction and the services that receive it.

How long information stays

Recordings remain with the associated call records for as long as those records are kept. The need for call data determines how long it is kept. There is no fixed deletion date stated here for an individual call or its recording. For questions about information from a particular interaction, email the privacy contact.

Privacy questions and requests

Send privacy questions and rights requests to [email protected]. Explain whether your message concerns a website visit, a telephone call or both, and describe the information or action your request concerns. You may use that address to ask about access, correction or deletion under the privacy rules that apply to you.

You may also email that address to request an opt-out of the sale or sharing of personal information under your state's privacy rules. A privacy request is separate from arranging electrical work; the email address is the contact for information-handling questions and requests.